9. Troubleshooting - Customer Engagement Platform (CEP)*

9.1 Scans Not Appearing

Possible causes:

QR code not saved or published
Data propagation delay (GA4 or BigQuery)
Insufficient GA4 sample size (e.g., demographics)
Incorrect destination URL
Offline scans
QR code replaced

Fix:

Confirm the QR code is active
Wait for analytics propagation
Check dashboard filters
Verify destination URL

9.2 Analytics Mismatch

Possible causes:

GA4 sampling
Time zone differences
User privacy settings or ad blockers
Incorrect data source selected
Date range mismatch

Fix:

Ensure consistent date ranges and data source selection

FAQ - Miscellaneous*

Miscellaneous frequently asked questions relating to Xathari's site

Customer Engagement Analytics: Metric Glossary

Definition of terms used in Xathari CEP Engagement Insights Dashboard

Enabling NFC with my Xathari Tracking Link

How to enable NFC with your Xathari tracking link

FAQ - Intelligent Signage*

Frequently asked questions for the Intelligent Signage CMS

FAQ - Customer Engagement*

Frequently asked questions for the Customer Engagement Platform

6. Engagement Campaign Reporting & Metrics*

Analytics related to your Customer Engagement Campaign

FAQ - Our commitment to Sustainability (Xathari + Greenspark)

Frequently asked questions about Xathari's sustability initiative and Partnership with Greenspark

FAQ - Intelligent Signage

Frequently asked questions for the Intelligent Signage CMS

FAQ - Customer Engagement

Frequently asked questions for the Customer Engagement Platform

1. Intelligent Signage Introduction

Overview of the Intelligent Signage CMS and a link to it's knowledge base documentation