General Questions

What does Xathari Intelligent Signage allow me to show on my screens?

Xathari Intelligent Signage supports a wide range of media types, including:

• Images
• Videos
• Documents (PDF, PowerPoint, Word, Excel)
• Web pages
• HTML apps/widgets
• Live streams (where supported)

You can combine these into:

• Playlists
• Layouts (multi‑zone screen compositions)
• Scheduled content blocks

The platform is designed for flexible, professional digital signage deployments across any number of screens.

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Why shouldn’t I just use the USB media player on my TV?

USB playback is fine for simple home use — but it breaks down quickly in business environments.
Typical issues include:

• Playback stops when the TV powers off
• No remote updates
• No scheduling
• No multi‑zone layouts
• No monitoring or device health
• No automation after power failures

Xathari Intelligent Signage solves all of this by providing:

• Remote content updates
• Automatic playback recovery
• Power scheduling
• Multi‑zone layouts
• Centralized management for 1 or 10,000 screens

It’s built for reliability, automation, and scale.

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What are the requirements for using Xathari Intelligent Signage?

You need:

1. Internet access (for managing content and syncing devices)
2. A supported playback device (e.g., Raspberry Pi‑based player or compatible hardware)
3. A display or TV with HDMI input

Once connected, your screens will automatically sync with your Xathari CMS workspace.

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Do I need technical skills to use Xathari Intelligent Signage?

No.
The CMS is designed to be simple, visual, and intuitive.
Most users can:

• Upload media
• Build playlists
• Create layouts
• Schedule content
• Manage devices

…with no technical background required.

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How many screens does Xathari support?

As many as you need.
The platform is built on scalable infrastructure capable of supporting tens of thousands of screens under a single account.

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Hardware (Players & Displays)

What hardware does Xathari support for playback?

Xathari supports Raspberry Pi‑based players and compatible digital signage hardware.
Your player must run the Xathari CMS image (provided in your workspace).

Supported devices include:

• Raspberry Pi 4 (recommended)
• Raspberry Pi 3 (1080p content)
• Raspberry Pi 2 (basic content)
• Raspberry Pi Zero W (simple content only)
• Raspberry Pi Compute Modules (depending on generation)

Xathari does not require proprietary hardware — any supported device running the CMS image will work.

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What TVs or monitors does Xathari support?

Any display with HDMI input is supported, including:

• Consumer TVs
• Commercial signage displays
• Touchscreens
• Portrait or landscape screens
• 1080p and 4K displays

The CMS automatically adapts content to the screen’s resolution and orientation.

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Player Setup & Management

What is the Xathari Player?

The Xathari Player is based on Raspberry Pi hardware.
It is preconfigured to:

• Auto‑register with your CMS workspace
• Auto‑download assigned content
• Auto‑recover after power loss
• Support remote updates and monitoring

You can also build your own player using a Raspberry Pi and the Xathari CMS image.

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Do I need to buy a Xathari Player?

No.
You can use your own Raspberry Pi hardware.
However, preconfigured players offer:

• Faster setup
• Fewer configuration steps
• Automatic WiFi provisioning (if provided during order)

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Does Xathari ship internationally?

Yes.
If you order preconfigured players, they ship from regional warehouses depending on your location.

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What if my player malfunctions?

Xathari follows the same warranty model as the underlying hardware provider.
If you purchased a preconfigured player, it includes a 1‑year limited warranty.

Before requesting replacement, follow the troubleshooting guide in the CMS — many issues can be resolved without shipping hardware.

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Features

What types of media does Xathari support?

• Images: JPG, PNG, GIF
• Videos: MP4 (H.264/AAC), YouTube, live streams
• Documents: PDF, PPT/PPTX, DOC/DOCX, XLS/XLSX
• Web content: URLs, dashboards, widgets
• Apps: Clocks, tickers, RSS feeds, rich text, etc.

Documents are displayed as slideshows. PowerPoint files can be converted to video.

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What are Playlists?

Playlists are sequences of media items that play one after another.
You can set:

• Duration per item
• Transitions
• Ordering
• Looping

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What are Layouts?

Layouts allow you to divide the screen into multiple zones, each showing:

• A playlist
• A widget
• A video
• A webpage

Layouts support portrait and landscape orientations.

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How do I schedule content?

Xathari includes a full scheduling engine.
You can schedule:

• Playlists
• Layouts
• Individual media
• Power on/off times

Schedules can be based on:

• Time of day
• Day of week
• Date ranges

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What happens if the Internet goes down?

Your screens continue playing normally.
All assigned content is stored locally on the player.
Only cloud‑based content (webpages, live streams) will be unavailable until the connection returns.

Players can operate offline for up to one month.

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Does Xathari support vertical screens?

Yes.
You can configure each screen’s orientation and assign layouts designed for portrait mode.

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Advanced Features

Does Xathari support HTTP proxies?

Yes.
Proxy settings can be configured through the CMS or via the player’s configuration file.

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Does Xathari support WiFi?

Yes.
You can configure WiFi credentials during player setup or through the CMS.

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Does Xathari support cellular networks?

Yes.
Players can connect using compatible 3G/4G/LTE USB modems.

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Does Xathari support static IPs?

Yes.
Static network settings can be configured through the CMS or via the configuration file.

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How secure is Xathari?

Very.
The CMS uses:

• Encrypted communication
• Firewall‑protected players
• Secure authentication
• Isolated CMS login separate from the main Xathari platform

Only authorized users can manage screens or content.

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How reliable is Xathari?

Extremely.
Even if the CMS is temporarily unreachable, your screens continue playing cached content for up to a month.

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Pricing & Subscription

Is Xathari Intelligent Signage free?

Xathari offers a free trial for new users.
Ongoing access requires an active subscription to the Intelligent Signage tier.

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Will I be charged automatically?

Only if you renew via your payment method in My Billing.

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What is a registered screen?

A registered screen is a device that has successfully paired with your CMS workspace.
Unregistered screens appear in your dashboard but cannot display content until paired.

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How much does Xathari Intelligent Signage cost?

Pricing depends on the number of screens and the subscription tier.
Volume discounts are available for large deployments.

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Can I add more screens later?

Yes.
You can add screens at any time.
If you exceed your subscription limit, you’ll be prompted to upgrade.

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What happens if I reduce my screen count?

You can delete screens you no longer need.
Billing adjusts automatically on a prorated basis.

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What happens if a payment fails?

You’ll receive email notifications.
If unresolved, screens may eventually stop playback until billing is updated.

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How do I cancel my subscription?

You can cancel in the Intelligent Signage section of  My Plans.

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Support

How do I get support?

You can contact Xathari support directly through your dashboard.
Paid accounts receive priority response.

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